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Testimonial from Mike T. 

Home > About Us > Testimonials > Mike T San Francisco, CA
The memories of Friday, June 26, 2015, and the subsequent 13 months will forever remain vivid in my mind. During a stormy evening in San Francisco, my home was struck by lightning not once, but three times, resulting in a devastating loss. The impact of losing my personal belongings and a place to call home was overwhelming. Fortunately, nobody was present at the house at that time, thanks to a higher power. In the aftermath, I found myself confronted with insurance complications, repair companies, and numerous decisions to make. I had previously been a customer of Express Water Damage Restoration for a smaller project, so the choice was clear to me. My instincts led me to stick with what and whom I was familiar with. It was then that I was introduced to your project manager, Ken Archer. From the start, Ken established himself as my primary contact in a process I had little experience with. I knew it would require time, patience, collaboration, and quick decision-making. Above all, it demanded trust. In a time of uncertainty, I had no choice but to put my faith in Ken Archer, hoping he would guide me through the journey ahead. Without delving into specific details and instances, I would like to provide an overview of my overall customer experience. In short, there is no one better than Ken Archer. His experience, project management skills, work ethic, and confidence assured me that I was on the right path. Throughout the project, we worked well together, accommodating the numerous changes I made to the original scope of work. Ken and I both share the belief in the principles of “do what you say you’re going to do” and “any job worth doing is worth doing right.” These shared values undoubtedly contributed to the mutual respect that formed the foundation of our working partnership.

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    I am currently three weeks back into my home as I write this. With a few remaining tasks on the punch list, I believe it’s important to express my gratitude to Express Water Damage Restoration and Ken Archer. I also want to extend my appreciation to two of Ken’s invaluable colleagues, Carlos and Alfredo. Throughout the year-long restoration process, these hardworking individuals were silent heroes who consistently performed their tasks with the utmost integrity.

    I’m thankful for having gone through this experience, although I wouldn’t wish it upon anyone else. It has been a unique journey that has connected me with wonderful people both within and outside the Dalworth organization. While some personal belongings have been lost forever, they have been replaced with new treasures in my heart that will endure. No fire can ever take that away from me.

    In conclusion, I want you to know that each evening I sleep comfortably, knowing that your team of professionals built my new home. It is no longer just a Drees home; it is now a Dalworth home. You can’t put a price on that.”

    Mike T.

    Homeowner

    Description of work: fire restoration, construction, rebuild, drywall repair, painting, and plastering.

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    We recognize the impact this has on you and your family, and we will help you with compassion and as little interruption to your regular routine as possible. Express Water Damage Restoration can be depended on to attend to your water damage emergency swiftly and attentively, 24 hours a day, 7 days a week, and to recover your property as professionally as possible.
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